Privacy Policy
This Privacy Policy explains how personal data is collected and used when you play General Calls (the “Game”) and visit its website, and what rights you have. It is written to meet the requirements of the EU General Data Protection Regulation (GDPR), the UK GDPR and comparable laws.
1. Who is responsible
General Calls Development Team is the controller of your personal data for the purposes of data protection law. Our address is Croatia. You can contact us at stekerhq@gmail.com. Please use this contact for any privacy question or to exercise your rights.
2. The personal data we process
| Category | Examples |
|---|---|
| Account data | Username, login credentials (your password is never stored in readable form), dates of registration and last login, the version of our terms you accepted. |
| Game data | Matches you take part in, your actions and results, statistics, rank, awards, your chosen chat tag, colour and division appearance, and referral information. |
| Communications | Messages you send to other players in the Game, and any reports or messages you send to us. |
| Technical and security data | Network (IP) address, browser and device information, session and security identifiers, and related timestamps. |
| Moderation records | Warnings, restrictions and bans, reports about conduct, and notes made when handling them. |
We do not ask for your real name, email address, date of birth or location, and we do not process payment data or special categories of personal data. Please do not share such information in chat.
3. Why we use it, and on what legal basis
| Purpose | Legal basis |
|---|---|
| Creating and managing your account, and providing the Game, including matches, chat, rankings and awards. | Performance of our contract with you (Article 6(1)(b) GDPR). |
| Keeping the Game, its players and our systems safe: preventing cheating, multiple accounts, fraud and abuse; enforcing our Terms; handling reports. | Our legitimate interests in a secure and fair service (Article 6(1)(f)). |
| Maintaining and improving the Game, diagnosing faults and understanding aggregate use. | Our legitimate interests (Article 6(1)(f)). |
| Complying with legal obligations and responding to lawful requests from authorities. | Legal obligation (Article 6(1)(c)). |
| Anything that needs your consent, such as cookies that are not strictly necessary (we currently use none). | Consent (Article 6(1)(a)), which you can withdraw at any time. |
Where we rely on legitimate interests we have weighed them against your rights and interests, and you may object (see section 8). We do not use your data for advertising, we do not sell it, and we do not use it for decisions that have legal or similarly significant effects on you.
4. Cookies and similar technologies
We use only cookies and similar technologies that are needed to run and secure the Game. We do not use analytics, advertising or tracking technologies. Details are in our Cookie Policy.
5. Who receives your data
- Other players see your username, rank, chat tag and the messages and actions you take in matches.
- Service providers that host and operate our infrastructure act on our instructions as processors, under contracts that require them to protect your data.
- Authorities and advisers, where the law requires it, to establish or defend legal claims, or to protect the safety of players and the public.
- A successor, if the Game is transferred to another operator, who must continue to honour this policy.
We do not sell personal data or share it for cross-context behavioural advertising.
6. International transfers
Where your data is processed outside the European Economic Area or the United Kingdom, we ensure that an adequate level of protection applies, for example through an adequacy decision or standard contractual clauses approved by the relevant authorities.
7. How long we keep it
| Data | Retention |
|---|---|
| Account and game data | For as long as your account exists, and then deleted or anonymised promptly after you ask us to delete your account. |
| Login sessions | Until they expire or you log out. |
| Chat messages | Only for as long as the match they belong to is running. |
| Technical and security records | For as long as needed for security and to enforce bans, and no longer than your account exists unless a ban or legal claim requires us to keep the minimum necessary. |
| Moderation records | For as long as the related restriction applies and for a reasonable period afterwards to prevent evasion and to handle appeals. |
Data may remain in routine backups for a limited time after deletion before it is overwritten.
8. Your rights
Under data protection law you have the right to:
- access the personal data we hold about you and receive a copy;
- have inaccurate data corrected and incomplete data completed;
- have your data erased (“the right to be forgotten”), which for the Game means deleting your account;
- restrict our processing in certain circumstances;
- receive the data you provided to us in a structured, commonly used, machine-readable format, and have it transferred where technically feasible;
- object to processing based on our legitimate interests, on grounds relating to your situation;
- withdraw consent at any time, where processing is based on consent, without affecting earlier processing;
- not be subject to a decision based solely on automated processing that significantly affects you. Automated measures that protect the Game, such as rate limits, can restrict access; you may ask for a person to review them.
To exercise a right, contact us as described in section 1. We may need to verify your identity, and we will respond within one month, which can be extended where the law allows. There is no charge unless a request is clearly unfounded or excessive. You also have the right to complain to a data protection supervisory authority, for example in the country where you live or work, or, in the United Kingdom, the Information Commissioner's Office. We would appreciate the chance to resolve your concern first.
9. Children
The Game is not directed at children under 16 (or the higher minimum age of digital consent in your country). Younger players may use it only with the permission of a parent or guardian. If we learn that we hold a child's data without the required permission, we will delete it. Parents who believe this has happened can contact us.
10. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss and misuse, and limit access to people who need it. No system is completely secure. If a personal data breach occurs that the law requires us to report, we will notify the authorities and affected people as required.
11. Additional information for residents of certain US states
If you live in California or another US state with a consumer privacy law, you may have the right to know what personal information we collect, use and disclose, to request its deletion or correction, and not to be discriminated against for exercising your rights. In the past twelve months we have collected the categories listed in section 2 (identifiers, internet and network activity, and game-related information) for the purposes in section 3. We do not sell personal information or share it for cross-context behavioural advertising, so there is nothing to opt out of. You can make a request through the contact in section 1.
12. Changes to this policy
We may update this policy. The version and date at the top of the page show the latest change, and for significant changes we will give notice on the website or when you log in.